Terms and Conditions

Terms and Conditions


We maintain this web site as a service to our customers, and by using our site you are agreeing to comply with and be bound by the following terms of use. Please review the following terms and conditions carefully, and check them periodically for changes. If you do not agree to the terms and conditions, you should not review information or obtain goods, from this site.

1. Acceptance of Agreement.

You agree to the terms and conditions outlined in this Terms and Conditions of use Agreement (“Agreement”) with respect to our site (the “Site”). This Agreement constitutes the entire and only agreement between us and you, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the Site, the content, products or services provided by or through the Site, and the subject matter of this Agreement. This Agreement may be amended by us at any time and from time to time without specific notice to you. The latest Agreement will be posted on the Site, and you should review this Agreement prior to using the Site.

2. Availability.

In the event that the goods ordered are not available your order will be refunded.  If you wish your order to remain open until further stock arrives, you will need to inform us as this is not an automated procedure. Where an order cannot be fulfilled because the goods ordered are not available we make no guarantee that further stock will become available at a later date, or at all. We make every effort to have accurate stock levels available on site but this cannot be guaranteed.

3. Product, Prices and Payment.

We have taken reasonable precautions to try to ensure that all products have been fairly described. However, when ordering products or services through the Website, please note that:

  • packaging may vary from that shown on the Website;
  • the weights and dimensions shown on the Website are approximate only
  • whilst we try to display the colours of our products accurately on the Website, the actual colours you see will depend on your monitor and we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery.
  • advertised prices do not include VAT. Prices are subject to change at any time without notice. Your account will be charged at the point of purchase but some goods may be dyed to order and will be ready to despatch at a later date.
  • no credit accounts are available.

You represent and warrant that if you are purchasing something from us that (i) any credit card information you supply is true, correct and complete, (i) charges incurred by you will be honoured by your credit card company, and (iii) you will pay the charges incurred by you at the posted prices, including any shipping fees.

4. Copyright.

All website text, design, graphics, and the selection and arrangement thereof, and other material on this Website are copyright Baa Baa Brighouse except brand devices or otherwise indicated. All rights reserved. You are permitted to print or download extracts from this material for your personal use only. None of this material may be used for any commercial or public use. No part of the Website or any material appearing on the website may be reproduced or stored in or transmitted to any other web site or by any other media without the express permission of Baa Baa Brighouse. Any other use of the material and content of the website is strictly prohibited. You agree that you will not (and will not assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

5. Fraud/Exceptions of Sale

By becoming a member, you confirm that information provided is true and that you agree to abide by the Terms and Conditions of use of this site. Please note that your membership can be cancelled without notice if it is determined that false or misleading information has been provided, the Terms and Conditions of use have been violated, or other abuses have occurred as determined by Baa Baa Brighouse in its sole discretion.

6. Use of Information.

We reserve the right, and you authorize us, to the use and assignment of all information regarding Site uses by you and all information provided by you in any manner consistent with our Privacy Policy.

7. Privacy Policy.

Our Privacy Policy, which may change from time to time, forms part of this Agreement.

8. Links to Other Web Sites.

The Site may contain links to other web sites. We are not responsible for the content, accuracy or opinions express in such web sites, and such web sites are not investigated, monitored or checked for accuracy or completeness by us. Inclusion of any linked web site on our site does not imply approval or endorsement of the linked web site by us. If you decide to leave our site and access these third-party sites, you do so at your own risk.

9. Returns Policy.

In the event your purchase is unsuitable you may return it within 28 days for a refund only.  Returned goods must be in original condition and with their original packaging. In instances where your return contravenes these conditions (i.e. damaged or defaced) you will incur a charge to reflect the impact this will have on re-selling the product.  Please note we do not offer refunds on patterns and books.

Faulty Items
In the unlikely and rare event that your purchase is supplied with a material or manufacturing fault, please contact us via telephone or email within 14 days  and return it to us for inspection at the earliest opportunity. You may make your return to our returns address below. Please note that if you delay or continue to use the product after you’ve identified a fault you may not be entitled to a full refund. You will not be entitled to a refund if you cause the fault through misuse or lack of care.

Returns Address
11 Church Street,
West Yorkshire,

Unwanted Items & Your Right To Cancel
You have the right to cancel your order within 14 days of delivery of your purchase. The right to cancel can be exercised in writing (e-mail: info@baabaabrighouse.co.uk) or in another durable medium (post). The goods must be returned in their original unworn condition within 14 days of the cancel notification, together with all original packaging & MUST contain your packing slip. Provided these terms are complied with a refund will be authorized to you by the same means used for your original purchase – i.e credit or debit card used for the original transaction. Carriage charges incurred by you to return cancelled orders are not refundable.

10. Delivery

Please see our Delivery Page for details of delivery pricing.

Overseas Orders

Please note that an extra charge may be levied as import duty or other taxes for products shipped outside the UK.  Custom, duties and taxes are the buyers responsibility and we cannot be held liable for any shipments held or quarantined at the border, or any other issues as a result of import legislation.

Non received items

In the rare event your delivery is not received but the tracking details confirm that the parcel has been delivered and signed for at the address on the order and you state you have not received the item. We have no option but to open a claim with the courier, this will take 45 business days (approximately 2 months) for the courier to settle the claim one way or the other. They will not allow us to chase the claim until this period has passed. If your parcel is not received and the tracking details do not confirm that the item has been delivered correctly or at all, we will replace or refund your order within 10 days of being notified. We regret we cannot refund / replace orders in the event that the tracking shows that the goods have been signed for at the correct address until the courier accepts our claim to the contrary. We apologise for any inconvenience that this may cause.